As a landlord or property manager, you’re always looking for tools to make managing your business easier.
Property management software is one of those tools.
But with so many options on the market, it can be difficult to determine which software platform is the best investment for its cost.
Two options, Innago and RentRedi, are popular choices among landlords. When deciding between these two options or others, you should consider how they stack up regarding pricing, features, customer support, and reviews.
Below is a comparison between Innago and RentRedi to help you decide which software is the best choice for your rental business.
Pricing
RentRedi
RentRedi uses a three-tiered pricing model based on payment period. Users can choose between a monthly plan, an annual plan, or a 6-month plan. The same features are available on all three plans.
The monthly plan costs $19.95 per month and is pay-as-you-go, so you don’t have to commit to using the software for a long period of time. RentRedi’s annual plan is $108 for one year of access, saving you $132 from the monthly plan. Lastly, the 6-month plan is an in-between option that costs $90 and renews twice a year.
Innago
Innago property management software is free to use—no complex pricing models or conditions. How can this be? Innago makes money by charging tenants small fees for add-on services, such as a 2.75% fee on credit card payments and $30-35 charges for credit/criminal checks. Landlords can cover these fees if they wish but aren’t required to pay them.
When it comes to value for the money you pay, nothing beats Innago. No other property management software platform offers the same breadth of features and functionality for free.
Features
RentRedi
Features are a key component of any software you consider. RentRedi’s platform includes the following features:
- Listing syndication to partner sites including Realtor.com and Doorsteps.com
- Credit, criminal, and eviction histories through TransUnion
- Online leasing and eSignatures
- Dashboard manager for rent collection and late fees
- Online rent payments through ACH transfer, credit, or debit
- In-app push notifications for renters
- Maintenance management
- Accounting and financial reporting through REI Hub (for an extra charge)
RentRedi’s features are rated 4.4 out of 5 possible stars on Capterra.
Innago
Innago offers the following features:
- Listing syndication with major listing sites like Zumper, Doorsteps, Realtor.com, PadMapper, and more
- Custom rental application builder
- Credit, criminal, and eviction histories through TransUnion
- Online leasing and eSignatures
- Automated rent reminders
- Tenant communication tool
- Online rent payments through ACH, credit, or debit, and rent payment automation
- Maintenance management, including picture and video upload, work order tracking, and ticket forwarding
- Financial tracking and reporting included
Innago’s features score a 4.8 out of 5 possible stars compared to RentRedit’s 4.4 on Capterra.
Customer Support
RentRedi
RentRedi’s customer support tools include a live chat feature, email support, and phone support. Users can also access a help center with how-to articles about the software and training videos.
Overall, RentRedit’s customer support only received a 3.0 rating out of 5 on Trustpilot, another popular software review site. Its users have also complained of payment problems and poor user experience.
Innago
Innago’s customer support is one of the platform’s frequently noted strengths. Each Innago user is assigned a dedicated customer support representative, who provides personalized service through the set-up process and beyond. Innago users can also access email and phone support, even after hours. If you cannot reach someone immediately, you will typically receive a call back within a few hours.
Innago also offers a variety of ways to learn more about the software, including a learning center with blogs about the software’s various features and general information for landlords. Innago also hosts regular webinars to help new landlords get started, and one-on-one demos are always available by request.
Overall, Innago received a 4.9 rating out of 5 on Trustpilot for customer service, one of the highest ratings across the industry.
Reviews
Users report high satisfaction with Innago. In fact, 97.3% of reviewers said they were likely to recommend Innago to other landlords, which goes to show the value Innago users place on the software and their belief in its quality.
On the other hand, only 87.9% of RentRedi users said they would recommend the software to other users. This 10% difference is a stark demonstration of the quality difference between these two software platforms.
Conclusion
For many top software products, it’s difficult to choose between the most highly rated options. However, when it comes to Innago vs. RentRedi, there’s a clear winner. Innago’s free pricing, variety of features, and unprecedented customer support simply cannot be bested, as can be seen by its ratings and reviews. If you’re looking to start using property management software or switch from your current platform, Innago is the best and most cost-effective platform.
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